The Banner Innovation Group (BIG) is Banner Health's internal innovation team tackling emerging, novel, and unproven ideas to pioneer a new customer experience in healthcare. We are building an innovation ecosystem that braces Banner's mission to make health care easier, so that life can be better. BIG applies purposeful, disciplined, and reliable methods of human-centered design across three core functions: developing ideas from within, partnering with external companies through experimentation or investment, and inspiring an enterprise-wide culture of innovation.

POSITION SUMMARY

This position will manage the implementation of innovative service solutions (e.g. pilots, products, and services) that Banner Innovation Group brings to market and serves as an internal change agent to operationalize innovation solutions at Banner Health. Working collaboratively as a key resource to the Innovation Lab this role will consult an all aspects of the design cycle and is responsible for the overall coordination and delivery of innovation growth strategies that position Banner Health to continue to be an industry leader nationwide.

CORE FUNCTIONS

1. Oversees the successful development, implementation, and operationalization of innovative solutions coming to market in collaboration with cross functional leaders and teams across the system.

2. Influences and collaborates with stakeholders at all levels of the organization from front-line staff through executive leadership to successfully implement innovation solutions that impact the product direction and consumer experience. Partners with multidisciplinary teams to understand and communicate detailed requirements into meaningful and actionable execution that fuel innovation growth.

3. Monitors and measures the qualitative and quantitative improvements achieved through pilots, products, and services that support the realization of product benefits, including process improvement outcome analysis, return on investment, issues tracking and resolution. Designs, coordinates, and performs audits of key functions to ensure data and process integrity; directs resolution of identified issues and monitors / measures to ensure that improvements are maintained.

4. Provides operational expertise and oversight throughout the design cycle. Identifies improvement opportunities, selects appropriate improvement approaches that support innovation operations management, and measurably improves operational efficacy.

5. Builds, supports and manages effective relationships with internal and external stakeholders. Responsibilities include partnership development, coordination of activities and information exchanges with stakeholders across geographies where Banner has a presence.

6. This position contributes to system-wide responsibility for the coordination and delivery of measurable impact in line with organizational innovation goals and strategies supporting innovation growth. This position functions under minimal supervision, requires critical thinking skills, and maintains effective communication on project status with various stakeholders and ensure timely, accurate and efficient reporting of data and processes.

MINIMUM QUALIFICATIONS

Bachelor's degree in a relevant field or equivalent experience.

Four or more years of progressive success within a combination of Project Management, Change Management, and Human Centered Design. The ideal candidate has a passion for implementing novel, emerging, or unproven solutions in large, highly complex systems and a track record of successful implementations. Possess a high degree of integrity, a sense of confidentiality, and compassionate courage to face difficult issues that been to be addressed to move the organization forward.

Significant experience, typically gained through four plus years relevant experience.

PREFERRED QUALIFICATIONS

Experience in healthcare is highly desired.

Additional related education and/or experience preferred.